STARSkate Refund Policies:

• For the regular season (September through April), refunds will not be granted after the 1st session, unless a written request for refund is submitted to the Glen Cairn Skating Club for medical reasons and is accompanied by a valid medical certificate (e.g. Doctor's note).
• All refunds will be pro-rated up to the date of notification and will be subject to a $25 administration fee.
• Refunds will take the form of a credit to the skater's account, unless the skater is not expected to return.
• The Skate Canada fee and the Club fee are non-refundable.
• The volunteer fee will only be refunded if the volunteer requirement of 10 hours is fulfilled in entirety. This can be accomplished through voluntary involvement with the Club's board, its activities or playing music during skating sessions. Refunds of the volunteer fee will be made in the same method as the original payment.
• No refunds will be issued for Pre-Summer, Summer, Seminars or Camps, unless a written request is submitted for medical reasons accompanied by a doctor's note.
• No session switches or make-up sessions are permitted, absence due to illness, appointments or vacation notwithstanding.

COVID-19

Should the City of Ottawa return to COVID restrictions, and should the number of skaters and coaches permitted on each session be reduced, Glen Cairn Skating Club will make every effort to re-distribute ice so that everyone can continue to skate. Please be aware that session fees will increase accordingly to ensure ice costs are covered. If we are unable to accommodate all skaters, we will provide pro-rated refunds in the form of club account credit. If the City of Ottawa shuts down, and facilities are closed, all skaters will receive pro-rated refunds for the cancelled sessions in the form of club account credit.

CanSkate Refund Policies 

 Please note that refunds will only be granted prior to the 4th session. After this date, only written requests for a refund     submitted to the Glen Cairn Skating Club for medical reasons will be considered, provided the request is accompanied by a   valid medical certificate (e.g. Doctor's note).

• Refunds will be pro-rated and will be subject to a $25 refund fee.  
• The Skate Canada fee and the Club fee is non-refundable.

COVID-19

Should the City of Ottawa return to COVID restrictions, and should the number of skaters and coaches permitted on each session be reduced, Glen Cairn Skating Club will make every effort to re-distribute ice so that everyone can continue to skate. Please be aware that session fees will increase accordingly to ensure ice costs are covered. If we are unable to accommodate all skaters, we will provide pro-rated refunds in the form of club account credit. If the City of Ottawa shuts down, and facilities are closed, all skaters will receive pro-rated refunds for the cancelled sessions in the form of club account credit.