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CanSkate

  • Refunds will only be granted prior to the 4th session. After this date, only written requests for a refund submitted to the Glen Cairn Skating Club for medical reasons will be considered provided the request is accompanied by a valid medical certificate (e.g. Doctor's note).
  • Refunds will be pro-rated and will be subject to a $25 administration fee.
  • The Skate Canada fee is non-refundable.
  • The Club fee will only be refunded if requested prior to the 4th session.

STARSkate

  • For the regular season (September through April), refunds will not be granted after the 1st session unless a written request for refund is submitted to the Glen Cairn Skating Club for medical reasons and is accompanied by a valid medical certificate (e.g. Doctor's note).
  • All refunds will be pro-rated up to the date of notification and will be subject to a $25 administration fee.
  • Refunds will take the form of a credit to the skater's account, unless the skater is not expected to return.
  • The Skate Canada fee and the Club fee are non-refundable.
  • The volunteer fee will only be refunded if the volunteer requirement of 10 hours is fulfilled in its entirety. This can be accomplished through voluntary involvement with the Club's board, its activities or playing music during skating sessions. Refunds of the volunteer fee will be made in the same method as the original payment.
  • No refunds will be issued for Pre-Summer, Summer, seminars or camps, unless a written request is submitted for medical reasons accompanied by a doctor's note.
  • No session switches or make-up sessions are permitted, absence due to illness, appointments or vacation notwithstanding. Please make your session selections carefully by mutual consultation with your coach and by following the prerequisite guidelines on the registration page.

CanPowerSkate

  • Refunds will not be granted after the 3rd session. After this date, only written requests for a refund submitted to the Glen Cairn Skating Club for medical reasons will be considered provided the request is accompanied by a valid medical certificate (e.g. Doctor's note).
  • Refunds will be pro-rated and will be subject to a $25 administration fee.
  • The Skate Canada fee is non-refundable.

COVID-19

Should the City of Ottawa return to Phase 2 due to a change in the status of the pandemic, and should the number of skaters and coaches permitted on each session be reduced, Glen Cairn Skating Club will make every effort to re-distribute ice so that everyone can continue to skate. Please be aware that session fees will increase accordingly to ensure ice costs are covered. If we are unable to accommodate all skaters, we will provide pro-rated refunds in the form of club account credit. If the City of Ottawa is moved back to Stage 1 and facilities are closed, all skaters will receive pro-rated refunds for the cancelled sessions in the form of club account credit.